RETURNS

ALL SALES ARE FINAL UNLESS WE HAVE MADE A MISTAKE. ALL ITEMS HAVE VIDEO AND PHOTOGRAPHIC DOCUMENTATION.

ALL PACKAGES ARE SHIPPED WITH A TRACKING CONFIRMATION NUMBER WHICH CAN BE FOUND IN YOUR EMAIL AFTER YOUR ORDER HAS BEEN SHIPPED. PLEASE NOTE THAT TRACKING CAN SOMETIMES TAKE 24-48 HOURS TO UPDATE.

IF THERE ARE ANY DELAYS, OR DELIVERY DIFFICULTIES, GEMS OF NEW YORK DOES NOT TAKE ANY RESPONSIBILITY TO REIMBURSE PACKAGES LOST BY CARRIERS. THE CUSTOMER IS RESPONSIBLE TO SUBMIT CLAIMS AND/OR REFUNDS VIA CARRIERS ASSIGNED TO EACH PACKAGE. AFTER ORDERS HAVE BEEN SHIPPED WE ARE FREE FROM ALL RESPONSIBILITY FOR ANY ITEM(S) AND/ OR PACKAGES.

REFUNDS

REFUNDS ARE ISSUED IF ITEMS ARE NO LONGER IN STOCK, INAUTHENTIC, OR ARE UNABLE TO SHIP TO A CUSTOMER DUE TO ANY REASON. ALL REFUNDS ARE RETURNED TO THE ORIGINAL PAYMENT USED AT THE TIME OF PURCHASE.