RETURNS

ALL SALES ARE FINAL UNLESS WE HAVE MADE A MISTAKE. ALL ITEMS HAVE VIDEO AND PHOTOGRAPHIC DOCUMENTATION.

ALL PACKAGES ARE SHIPPED WITH A TRACKING CONFIRMATION NUMBER WHICH CAN BE FOUND IN YOUR EMAIL AFTER YOUR ORDER HAS BEEN SHIPPED. PLEASE NOTE THAT TRACKING CAN SOMETIMES TAKE 24-48 HOURS TO UPDATE.

IF THERE ARE ANY CUSTOMS DELAYS, OR DELIVERY DIFFICULTIES, GEMS  DOES NOT TAKE ANY RESPONSIBILITY TO REIMBURSE PACKAGES LOST BY SHIPPERS. THE CUSTOMER IS RESPONSIBLE TO SUBMIT CLAIMS AND/OR REFUNDS VIA SHIPPERS ASSIGNED TO EACH PACKAGE. AFTER ORDER HAVE BEEN SHIPPED WE ARE FREE FROM ALL RESPONSIBILITY FOR ANY ITEM(S) AND/ OR PACKAGES.

REFUNDS

REFUNDS ARE ISSUED IF ITEMS ARE NO LONGER IN STOCK, INAUTHENTIC OR ARE UNABLE TO SHIP TO A CUSTOMER DUE TO ANY REASON. ALL REFUNDS ARE RETURNED TO THE ORIGINAL PAYMENT USED AT THE TIME OF PURCHASE.